About Claims Service
 
Our Vision

To be recognised by our customers as providing the premier claim service in the industry.
 
Service expectations are not the same for every customer.  We focus on your t specific service needs and expectations. We are Customer Focused Centric.
 
About Claims Service
 
Global Network, Local Presence
 
No one can be sure when or where their next claim will occur. But with Chartis, our insureds can be confident that they will receive high-quality claims service, anytime, anywhere. This is because Chartis has more than 10,000 claims professionals managing claims worldwide; with over 500 claims professionals in Southeast Asia. Chartis’ vast international network - with representation in approximately 130 countries and jurisdictions - translates into service advantages that insureds will be hard-pressed to find anywhere else.
 
Benefits Without Boundaries
 
Chartis’ global network can assure a fast initial response to your claim. For example, we can get to an insured's auto accident scene in Thailand in an average of 30 minutes or less and can put our catastrophe teams onsite in Taiwan within hours of an earthquake. Expedited response capabilities allow us to make fast and accurate decisions on coverage and damages. In catastrophe cases, it enables us to offer vital relief to our customers. Moreover, our local claims professionals can manage a claim more effectively from day one, drawing on their firsthand knowledge of the risks, policy forms, business practices and regulatory issues unique to their home territory.
 
Technical Superiority
 
Our claims professionals' technical expertise provides another distinct advantage for our insureds - one that is recognised industry-wide. In fact, the 404 risk managers and chief financial officers at many of the world’s largest companies who voted in Euromoney’s insurance poll in 2009 ranked Chartis number one for Claims Resolution. In Southeast Asia, Thailand was nominated Best for Claims Resolution in 2008 and 2009.
 
Chartis claims professionals have extensive experience handling all types of claims: from service-intensive automobile, homeowners and extended warranty claims, to those involving highly complex technology or sensitive litigation. We have a well-documented history of responding professionally and effectively to all types of catastrophic losses worldwide, including earthquakes, typhoons, volcanic eruptions and tsunamis.
 
Customer-Focused Service
 
Chartis in Southeast Asia has set a high standard for claims service. We offer a client focused claims handling culture and service that ensures claims are managed in a consistent, yet flexible and fair manner that is transparent, accurate and timely.
 
We have also restructured our claims operations crossing traditional corporate and geographic boundaries to deliver fast, fair, and friendly claims services on low complexity, high volume claims. At the same time, we leverage the scale of Chartis and the skills of its people for more complex claims.
 
What else defines the Chartis claims experience? For large and multinational insureds, we can offer a tailor-made claims service to meet customers’ requirements.
 
Claims Account Relationship Management
 
We pride ourselves on the quality of our claims teams and their ability to deliver a service that our clients expect and can rely upon. Claims account relationship management ensures that our clients receive the comprehensive claims service offered by Chartis.
 
Our claims account relationship managers work with our claims teams across all lines and regions, including Chartis’ global network, to ensure consistency and clarity of service. At the outset of any client relationship, we will work with brokers and clients to devise a clear benchmark for expectations, as well as opening clear channels of communication. We also help to build the working relationship between clients, brokers and the claims teams that will actually deliver the claims service promised.
 
For further information, please contact:
Carlene Johnson
Regional Claims Account Relationship Manager
carmsea@Chartisinsurance.com
 
Compliments, Comments, Complaints

We are committed to providing the premier claim service in the industry and we value you feedback whether it is a Compliment, Comment or even a Complaint.
We recognise the importance of managing claims in a consistent, yet flexible and fair manner that is transparent, accurate and timely. We recognise that the best measure of this is the satisfaction of our customers.

We would like to hear from you if our service exceeded or failed to meet our commitment to you, or you would like to submit a comment on any subject. If we have failed to meet your service expectation, we will endeavour to resolve your complaint promptly, fairly and amicably. We will respond in all instances.