About Claims Service

Introduction

American International Group, Inc. (AIG) is the leading US based international insurance and financial service organization which has a unique global network covering over 130 countries/ jurisdictions including expansive coverage in Asia, as well as operations throughout Europe, North America, Latin America and Australia. Our claims teams will respond to provide quality technical and customized claims services on a world-wide basis while possessing unparalleled local expertise.

As part of the AIG Companies, AIG Vietnam has a team of experienced claims professionals ready to deliver proactive and value added claim services to you. We are supported by dedicated, technical Regional Claims management located in Hong Kong and Singapore to assist, as necessary, in the management of your claims.

Our Commitment

Being fully cognizant of and sensitive to your needs, we understand what it means to you at the time of a loss, therefore professional and prompt claim service is what we commit to deliver.

Our Belief

Claims service that Make a difference

Our Practice

• we offer efficient, clear and simplified claim process
• we handle difficult situations with flexibility and without lowering professional standards
• we maintain panels of external professional experienced adjustors, medical providers, experts, surveyors and well established legal firms to assist in the investigation, adjustment and handling of claim

Personal Claims
Personal Auto and Home
Travel and Accident & Health Care

IMPORTANT NOTICE::
The information provided under this section provides a brief summary of the claims procedures and requirements for your information only and is not exhaustive.
Claims procedures under the claims procedure section are only general guidelines for submitting a claims notification and do not represent our admission of policy liability. This document does not in any way derogate from or affect the obligations of the parties to the governing policy of insurance that continues to have full force and effect subject to its terms. To the extent that there is any conflict or inconsistency between this document and the policy of insurance the terms of the policy prevail and are not to be read as subject to this document. For details of the claims procedures and/or requirements, please refer to the actual policy terms and conditions of your relevant policy.
The examples provided under FAQs section are illustrative only and shall not be construed as an approval of claims/admission of any coverage payable under the relevant policy. For details of coverage, please refer to the terms and conditions of the relevant policy.