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Claims Procedure
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Personal Auto and Home

If you need to file an Automobile Insurance claim, you should notify your agent, broker or us immediately. You should submit a completed Claim Form as soon as possible, together with all relevant document s.

A. Documents / information required for claims submission
For damage to your own vehicle:
 
  • An estimate of repair costs. You should submit the estimate for our approval before making any repair
  • Copy of vehicle registration documents (both side)
  • Copy of the vehicle operator's driving license
  • Copy of the vehicle operator's ID Card
  • Police report and a rough sketch of the accident
For a claim involving third party:
  • Details of the third party including name, ID Card number, telephone number, address, vehicle registration number, brand and model of vehicle, motor insurer and policy numbers, if available
  • The name and address of any witnesses
  • Do not admit liability or make any settlement with any third party without our prior written consent
For theft of car:
  • Please submit police report
B. Useful Notes
  • Always report a traffic accident to the police
  • Following the accident, you should forward to us without delay all communications you received from the police or any other party unacknowledged and without admission of any liability

 

 

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  Call (84) 8 914 0065
Email: aigvnclaims@aig.com
 
 
 
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